Maintenance service

Service cost

The server maintenance service includes:

24/7 server monitoring
Human response to alerts

Server updates
Emergency patching

Performance optimization
Backup management
Disaster recovery

€50 / $70 monthly per server

If you have a big quantity of servers we can lower the price. Drop us a message for quotations.

Overnight maintenance

We can make your IT maintenance tasks as server updates, migration of virtual machines, databases, and mail accounts, performance optimization and servers reconfiguration overnight or during out of office hours for your company.

We do all job while your team is on the rest, so everything ready up to your operating hours. Updates and customizations are done seamless and without downtime of working process.

24/7 server monitoring with human response

We can monitor your infrastructure and services 24/7 and provide fast response and resolutions for ongoing events.

Certified specialists

Each alert from your server is reviewed by a certified server expert. We are experts in:

Microsoft business products – MS Exchange, Skype for Business (MS Lync), SharePoint, Hyper-V, MS SQL;
Network and VoIP – Cisco, Juniper, Asterisk, Avaya Aura, Avaya IP Office;
Monitoring systems – System Center Operations Manager (SCOM), Nagios, Zabbix, PRTG, ManageEngine OpManager;
VMWare, Dell, HP.

Risk free contracts

Flexible, month-to-month contracts so you are not locked in long-term. Increase, reduce, or cancel your contract with only 30 days’ notice.

Quality

The quality of our work is the key component of our relationship with customers. We evaluate our employees’ performance using international (ISO 9001:2008) standards. By using these standards, we continuously monitor the quality of our work, overall as well as at each stage. This allows us to maintain the proper quality of service at any given moment.

Here are a few of the quality metrics that we rigorously uphold and that make us proud:

average response time – 12.2 minutes (a response can be immediate in critical situations);
average ticket close time – 90 minutes from the initial contact;
average customer quality score for our work – 4.8 out of 5.

Service request

24/7 server monitoring & emergency support

Proactive server updates, securing and optimization

On-demand server administration