IT Infrastructure Maintenance – is a set of procedures, aimed at ensuring a smooth operation of your organization’s IT services. In order to minimize the impact of your IT infrastructure failure you should perform continuous operations in two directions – the first one implies real-time monitoring for sensitive systems and services and the second one is the systematic update of your software. These actions are significant because they improve the overall security status of your infrastructure.
Preventive maintenance includes the following tasks:
- Risk assessment and prediction
- Preparation, validation and keep the Business Continuity Plan (BCP) up-to-date
- Design and support disaster recovery plan (DRP)
- Testing backups
- Integrity and high availability checks
Continuous maintenance includes the following actions:
- Comprehensive infrastructure monitoring
- Performance reporting
- Keeping your software and operating systems up-to-date
- Installation of firmware updates on routers, switches, storage controllers, etc.
- Testing updates in stage environment before deployment in production
- Recovery verification — testing your backups before recovery
- Migration VMs and services between cluster nodes, load balancing
- Writing and updating technical documentation due to any configuration changes
- Audit access, logs, etc.
All of the above procedures are better optimized to be performed when workload of IT systems and services is the lowest and some actions require implementation with minimal risks of serious disruption, so for the majority of companies the night is the only option. Any update process even that have previously been tested in the stage environment may fail and that’s fine if you have enough time to fix it. However, according to the recent cybersecurity statistics of malware attacks, a large percentage of companies do not even bother themselves to install even critical security updates, as a result, malware comes into corporate networks using well-known vulnerabilities, causing damage to the business.
Detecting vulnerability in OS or application sometimes may be quite a complicated task to perform and costly, but having a hotfix that is designed to patch this vulnerability you can save your time and resources by decompiling and finding out what and how this patch is intended to fix. Thus, the time between the date that malware has come to the scene and the hotfix release date can be calculated in days. We recommend you, especially for systems based on OS Windows, to perform update tests and update systems every 2-4 weeks, in case of security updates you should install them more often!
Verification of your data backup is an essential procedure to do, as it helps you to make sure that the backup was successful, DRP is intended to perform application-aware backups, ensuring that your service will function as well as it used to and will guarantee the consistent state for all necessary dependencies and data.
Now, let’s take a look at why it is so important to monitor your IT infrastructure with real engineers.
There is no doubt, that effective monitoring of your infrastructure may help you to predict risks and ensure that it is being managed in according to the project’s risk plans and it can be done ahead of time before it may cause negative impact on your business. Many companies integrate automation monitoring tools, but without a person, who’s main responsibility is to process, collect, analyze and react to signaling event occurrences, the result of this integration is still very low. You may think it is worth considering to assemble an IT team where some engineers will be responsible for monitoring and reacting to the behavior of your systems in real time and the other members, those who are well trained will deescalate the issues. Moreover, it can be quite an expensive and time-consuming task to assemble such a team.
We offer you 24/7/365 monitoring and maintenance of your IT infrastructure:
- We have a perfectly certified professional team with mixed skillsets
- We can configure your infrastructure by ourselves or we can help your IT team to implement and configure monitoring systems
- We can review your current infrastructure and assist you with extensive manuals, docs and prepare escalation procedures
- We can develop additional extension for analysis of events and advanced algorithms
- We can create DRP for each configuration unit
- We can provide daily/weekly reports and reports that you can use for audit and certification purposes
If for security reasons you cannot provide an access to your IT infrastructure outside of the corporate network then we can monitor preconfigured and approved sets of metrics combined into a dedicated dashboard along with email notifications from monitoring systems. In this scenario, we won`t be able to make any changes to your infrastructure, but we can control the incident’s lifecycle from the moment of escalation until providing a solution and closing the support ticket then providing analytics and reports.