Highly professional and certified
team — our main advantage
The quality of our work is the key component of our relationship with customers. We evaluate our employees’ performance using international (ISO 9001:2008) standards. By using these standards, we continuously monitor the quality of our work, overall as well as at each stage. This allows us to maintain the proper quality of service at any given moment.
Here are a few of the quality metrics that we rigorously uphold and that make us proud:
- average response time — 12.2 minutes (a response can be immediate in critical situations);
- average ticket close time — 90 minutes from the initial contact;
- average customer quality score for our work — 4.8 out of 5.