Maintenance service

Maintenance service

We offer server monitoring and support services.

ms sql database maintenance

Remote SQL Server DBA Services

Optimal performance and efficient operation of your Microsoft SQL Server database.

IT infrastructure monitoring

IT infrastructure monitoring

Proactive infrastructure performance measurement, network and servers monitoring.

Highly professional and certified

team — our main advantage

  • The quality of our work is the key component of our relationship with customers. We evaluate our employees’ performance using international (ISO 9001:2008) standards. By using these standards, we continuously monitor the quality of our work, overall as well as at each stage. This allows us to maintain the proper quality of service at any given moment.

    Here are a few of the quality metrics that we rigorously uphold and that make us proud:

    • average response time — 12.2 minutes (a response can be immediate in critical situations);
    • average ticket close time — 90 minutes from the initial contact;
    • average customer quality score for our work — 4.8 out of 5.